This morning I received an e-mail from Amazon.com. They apologized for the inconvenience yesterday with the customer service agent. And for my inconvenience they have changed my shipping from 2 weeks to the 3-5 business days. I was impressed by how quickly Amazon.com responded to my negative survey. With this my position on Amazon.com is further strengthened. I have been a fan of Amazon.com for a very long time and they are still meeting my expectations and occasionally surpassing them.

So with the multiple discounts as well as the purchase through this website we have saved well over $100 on this vacuum and now we will be getting it sooner. I can’t wait to use this thing and now it looks like it will be at our place next week.

UPDATE: I got an e-mail today that the vacuum has shipped. How’s that for service.

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