This morning I received an e-mail from Amazon.com. They apologized for the inconvenience yesterday with the customer service agent. And for my inconvenience they have changed my shipping from 2 weeks to the 3-5 business days. I was impressed by how quickly Amazon.com responded to my negative survey. With this my position on Amazon.com is further strengthened. I have been a fan of Amazon.com for a very long time and they are still meeting my expectations and occasionally surpassing them.
So with the multiple discounts as well as the purchase through this website we have saved well over $100 on this vacuum and now we will be getting it sooner. I can’t wait to use this thing and now it looks like it will be at our place next week.
UPDATE: I got an e-mail today that the vacuum has shipped. How’s that for service.
I admit, this is a lame photo. I’ve been to many Courtyard Marriotts in my travels and many times they have had the same set of photos and decorations. I can imagine in about 50 years there are going to be pictures of laptops and iPods as hotel decorations.
I bought us a new vacuum today. It is a Dyson DC17 Absolute Animal. Well when I ordered it I placed the order and it went right through and never asked me for the credit card information. I checked to see why and realized that Amazon had an old credit card that I canceled. So I tried calling Amazon’s help center. Big Mistake. If you think my airport rants are crazy then put me on the phone with someone who has no clue. I was on hold for about 5 minutes then I was on the line with the customer service rep for about 20 minutes and she was absolutely no help whatsoever. So once I got off the phone I canceled the order and reordered the vacuum. That took 1 1/2 minutes. Then I got a customer satisfaction survey from Amazon. Well they got a satisfaction survey from me.
